A 🧵
(1/13)
I was in town with my wife, my 8-month-old daughter and a few friends for a wedding.
(2/13)
The thing is, I’ve never smoked, and certainly wasn’t planning to start during the holiday weekend with my daughter in tow!
That’s when he became accusatory and confrontational, saying things like, 'our smoke detectors don’t lie.'
(4/13)
That’s when I decided to start doing some digging. I searched for reviews of this hotel online and…
They were charged $500 smoking fees in rooms they denied smoking in. Even worse, hotel management also took a confrontational response when those guests complained.
And my video went viral.
(7/13)
I asked Erik for an email follow-up (for the paper trail), and his note reiterated that he was shocked.
The hotel said it'd refund me, but in the meantime, I simultaneously started receiving messages from followers who told me they were also scammed with a $500 smoking fee at the exact same hotel.
Hyatt corporate then told me the hotel was "reviewing" what happened.
Turns out, the Pell uses Rest Sensors.
Guess what? This company markets itself as a way to “unlock a new revenue stream” with the help of a “robust algorithm” for detecting smoking.
More reviews — at totally different hotels — reporting smoking charges despite reportedly not smoking.
Even the Rest Sensor testimonials highlight how the company unlocks “ancillary revenue.”
I’m still digging, and this story is far from over.
Until then, check out the viral videos I posted on my IG and TikTok pages — and follow along!
More to come🍿
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