原文
According to reporting by iPhone in Canada and The Globe and Mail, Telus is using AI through its Telus Digital unit to modify call-centre agents' accents in real time. iPhone in Canada reports the speech-to-speech tool is built by a company called Tomato.ai and is applied to offshore agents' voices to reduce what Telus reportedly calls "accent-related friction." Labour groups have criticised the practice as deceptive and have urged mandatory disclosure, The Globe and Mail reports. According to The Globe and Mail, Rogers and Bell told the paper they have no plans to adopt similar voice-altering technology. The coverage says the rollout has provoked swift public backlash in Canada.