12/17/23 - 9:00 PM EST
At this time, we have found no evidence of unauthorized access to MongoDB Atlas clusters. To be clear, we have not identified any security vulnerability in any MongoDB product as a result of this incident. It is important to note that MongoDB Atlas cluster access is authenticated via a separate system from MongoDB corporate systems, and we have found no evidence that the Atlas cluster authentication system has been compromised.
We are aware of unauthorized access to some corporate systems that contain customer names, phone numbers, and email addresses among other customer account metadata, including system logs for one customer. We have notified the affected customer. At this time, we have found no evidence that any other customers’ system logs were accessed.
We are continuing with our investigation, and are working with relevant authorities and forensic firms. MongoDB will update this alert page with additional information as we continue to investigate the matter.
12/16/2023 - 05:25 PM EST
We are experiencing a spike in login attempts resulting in issues for customers attempting to log in to Atlas and our Support Portal. This is unrelated to the security incident. Please try again in a few minutes if you are still having trouble logging in. [The issue involving user login attempts has been resolved as of 10:22 PM EST]
12/16/2023 - 03:00 PM EST
MongoDB is actively investigating a security incident involving unauthorized access to certain MongoDB corporate systems, which includes exposure of customer account metadata and contact information. We detected suspicious activity on Wednesday (Dec. 13th, 2023) evening US Eastern Standard Time, immediately activated our incident response process, and believe that this unauthorized access has been going on for some period of time before discovery. At this time, we are not aware of any exposure to the data that customers store in MongoDB Atlas. Nevertheless, we recommend that customers be vigilant for social engineering and phishing attacks, activate phishing-resistant multi-factor authentication (MFA), and regularly rotate their MongoDB Atlas passwords. MongoDB will update this alert page with additional information as we continue to investigate the matter.