I'm still a believer in the promise of Web 2.0. The idea that giving people a curated space to chat produces tiny sparks of magic.
My wife Liz and I have been running the OpenBenches project for about 8 years - it's a crowd-sourced repository of memorial benches. People take a geotagged photo of a bench's plaque, upload it to our site, and we share it with the world. Might sound a bit niche, but we have around thirty-nine thousand benches catalogued from all over the world.
From the start, we had a comment form under each bench. Of course, we pre-moderate any comments. That helps with our Online Safety Act obligations and prevents spam from being published. We don't collect any personal data, to reduce our GDPR exposure. Our comments are self-hosted using the excellent Commentics - which means we don't send people's data off to a 3rd party.
We thought that this would be used to tell us that an inscription was wrong, or if a bench had moved, or something like that.
We were completely wrong!
People use OpenBenches comments for all sorts of things. Of course, there are a few which provide details about the bench itself:
Other provide a little context about the person:
But those sorts of comments are hardly the majority. The comments break down (roughly) into these categories:
Hundreds of people sharing connections. Wanting to express their feelings. Understanding the terrible pain of loss and the hope that, someday, someone will think fondly of us.