意大利调查动视暴雪,涉嫌推广游戏内购。
Italy investigates Activision Blizzard for pushing in-game purchases

原始链接: https://techcrunch.com/2026/01/16/italy-investigates-activision-blizzard-for-pushing-in-game-purchases/

意大利竞争监管机构(AGCM)已就微软旗下的Activision Blizzard在免费手机游戏《暗黑破坏神:不朽》和《使命召唤手游》中可能存在的操纵性行为展开调查。AGCM指控这些游戏使用激进的设计元素来鼓励长时间游玩和大量游戏内购买,尤其针对儿童。 担忧集中在虚拟货币的隐藏成本、对消费的理解不足以及难以退出购买循环等方面。监管机构还在审查薄弱的家长控制功能,允许未成年人无限制地消费和交流,以及与预选同意选项相关的数据收集隐私问题。 AGCM认为这些做法违反了消费者保护规则,可能利用与游戏成瘾相关的弱点。虽然依赖游戏内购买的免费游戏模式很常见,但监管机构质疑Activision Blizzard是否在敏感领域履行了其专业尽职调查义务。Activision Blizzard尚未发表评论。

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原文

Italy has launched two investigations into Microsoft’s Activision Blizzard, alleging the company has engaged in “misleading and aggressive” sales practices for its popular smartphone games Diablo Immortal and Call of Duty Mobile.

The country’s competition regulator, Autorità Garante della Concorrenza E Del Mercato (AGCM), said the investigations focus on the use of design elements to induce users, particularly children, into playing for long periods, and make in-game purchases by urging them to not miss out on rewards.

“These practices, together with strategies that make it difficult for users to understand the real value of the virtual currency used in the game and the sale of in-game currency in bundles, may influence players as consumers — including minors — leading them to spend significant amounts, sometimes exceeding what is necessary to progress in the game and without being fully aware of the expenditure involved,” the AGCM wrote in a statement.

The AGCM said the games are advertised as free-to-play but offer in-game purchases.

That isn’t particularly surprising, however, as, unlike full-priced games, free-to-play games have long relied on loot boxes and sales of in-game cosmetics for monetization. Diablo Immortal, for example, offers in-game cosmetics, as well as currency that allows players to accelerate their progression and gain items for crafting, for as much as $200.

Given the nature of the game, it’s not unusual for many users to repeatedly spend on such items in the course of play.

Both Diablo Immortal and Call of Duty Mobile have player bases in the hundreds of thousands.

The authority is also looking into the games’ parental control features, as the default settings lets minors make in-game purchases, play for long periods without restraints, and allow them to chat with others in-game. The AGCM also highlighted privacy concerns, as the games appear to lead users to select all consent options when signing up, and said it would look into the company’s consent process for harvesting and using personal data.

“In the Authority’s view, the company may be acting in breach of consumer protection rules and, in particular, the duty of professional diligence required in a sector that is particularly sensitive to the risks of gaming-related addiction,” the regulator said.

Activision Blizzard did not immediately respond to a request for comment.

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