I’m seeking assistance regarding a sudden restriction on my Google AI Ultra account that has persisted for three days. I received no prior warnings or notifications regarding a potential violation.

The only recent change in my workflow was connecting Gemini models via OpenClaw OAuth. If third-party integrations are the issue, I would expect the platform to block the integration rather than restrict a paid account ($249/mo) without communication.

I have already emailed support but haven’t received a response. Additionally, I found that accessing GCC support requires an additional fee, which seems unreasonable given the existing subscription cost. I WOULD LOVE TO GET THIS RESOLVED!!

Hello @Aminreza_Khoshbahar,

Thank you for bringing this to our attention. We have shared the issue to our internal teams for a thorough investigation.

To ensure our engineering team can investigate and resolve these issues effectively, we highly recommend filing bug reports directly through the Antigravity in-app feedback tool. You can do this by navigating to the top-right corner of the interface, clicking the Feedback icon, and selecting Report Issue.

Sir, I am logged out of my account and I can’t even get into the app!! This is so frustrating..

[UPDATE] Day 4, and still total silence from support. I’ve received zero acknowledgement through official channels or the feedback center. I am now in the process of moving all my data and subscriptions off Google. It’s staggering that an organization of this scale can be this unresponsive to a widespread issue.

Truly a SHAMEFUL standard of customer care.

I contacted the Google Cloud Support via “GCP Account Suspension Inquiry”. They told me to contact Google One Support, because the error is tied to the personal subscription, not to a “Google Cloud project billing account”. Google One support told me to contact Google Cloud support

From emails “gemini-code-assist-user-feedback” or “antigravity-support” still no answer.
And it happens after some days after I bought the subscription for an year…

any update? please tell us how did u solved it!

Nope, still restricted, tried to escalate by Google One, But they can’t help with the problem either…

Same issue and same sentiment and I cancelled and removed billing for all Google products. Absolutely shameful treatment of paying customers. I emailed each of the contact emails for Antigravity and gemini-code-assist without reply. Unfortunately I prepaid for a year so it looks like I’ll have to sue a trillion-dollar company just to get the measly fee?

I have tried to contact everyone I could. And you all know how disgusting their supports are. I am totally disappointed with their customer service. After 3 weeks waiting, the result is that they cannot restore my account. I guess it is time to move on to Codex or Claude Code. Below is their reply after “full investigation by the internal team“:
”Thank you for your continued patience as we have thoroughly investigated your account access issue. Please be assured that we conducted a comprehensive investigation, exploring every possible avenue to restore your access.

Our product engineering team has confirmed that your account was suspended from using our Antigravity service. This suspension affects your access to the Gemini CLI and any other service that uses the Cloud Code Private API.

Our investigation specifically confirmed that the use of your credentials within the third-party tool “open claw” for testing purposes constitutes a violation of the Google Terms of Service [1]. This is due to the use of Antigravity servers to power a non-Antigravity product.

I must be transparent and inform you that, in accordance with Google’s policy, this situation falls under a zero tolerance policy, and we are unable to reverse the suspension. I am truly sorry to share this difficult news with you.”

Ok so basicaly, there’s no way we can restore our accounts to use Antigravity anymore yeah? this is unexpected, but until we can figure out how to resolve this issue, I’ll just subscribed using different account

I’m in the same situation…

Hi @Abhijit_Pramanik , could you please provide some help? This silence is unbearable.

I’m in contact with Google One but their actions are no help at all, for almost a week they haven’t done anything, they only asked for screenshots/recordings of the login attempt.

Why is there silence from Google? What is the user supposed to do? Create a new account and buy a new PRO/ULTRA, or what? Any information at all?!

I’ve got ban and the only difference from vanilla IDE experience was antigravity-cockpit extension. No reply to my appeal email last 12 hours.

I’m subscribing the AI Pro and just integrated Gemini to OpenCode yesterday. After a just day use, my account is suspended without any warnings. Simply the API returns 403 error to my OpenCode and Gemini CLI like this:

Failed to login. Message: This service has been disabled in this account for violation of Terms of Service. If you believe this is an error, contact [email protected].

I emailed to the contact this morning but didn’t get any response yet.

If this is indeed the case, I find it utterly absurd. It seems Google’s response is woefully inadequate; I should explore Claude or other alternatives.

Quick update for everyone stuck in this 403 loop: I just spent the last 8 days fighting through Tier 1 support. Google One support finally admitted on record it’s a ‘known WAF bug’, but then literally routed me to Android App Developer support because they have no backend access to fix it.

The entire support flowchart is completely broken, and they are still billing us $250/mo for bricked accounts. I just documented the entire Kafkaesque support loop over on the google_antigravity subreddit. If you are stuck in this same Catch-22, go search for that post over there and share your Trajectory IDs in the comments so we can get some actual engineering eyes on this mass ban wave.

Hi @K8L, just wanted to share some context regarding this situation as I see you are waiting for a response.

Yesterday, Abhijit actually posted a brief statement acknowledging these 403 ToS issues, noting that the internal team was ‘prioritizing a resolution.’ However, the message was deleted just a few minutes later.

Hoping for some transparency, I left a single, polite comment asking for clarification on why the update was removed. Surprisingly, my forum account was banned shortly after posting that question.

Currently, there seems to be no official communication regarding these 403 errors, although we can see active replies being made to other unrelated threads on the forum.

This situation is quite concerning for us as developers. The automated system is still triggering these mass bans daily during fixed time windows, without any warning and seemingly without a review of the current process.

Fingers crossed this message doesn’t get taken down and my account survives long enough for you guys to read it, haha.

its even worse. i try to make a new google account, which is insane, since i need my old one on my phone. the new one is also restricted for google antigravity. the gemini phone app get the subscription upgrade though. i will never give them money again if this is not resolved soon. no google ultra, no youtube subscription nothing. i rather download other software for add free youtube and give my money to anthropic and everyone else. this is crazy. no warnings, no nothing, just a ban after beeing a customer for decades. i also wanted to buy google pixel because it can run other OS. nope never again. thats how they treat people who try new technology and play arround. fckn put a rate limit or ban openclaw if you detect it instead of perma banning your own customers. fckn crazy.

They want you to pay for tokens, but then don’t want to let you use them. I used to use their AI Studio for testing before deployment, and Google pulled the rug out on us on that one, too. No warning, just gone. I’m fed up with Google. They treat everyone who isn’t an enterprise empire as complete garbage. And frankly, their models are mediocre in comparison to the competition these days.