智能家居坟场正变得愈发拥挤。
The smart home graveyard is getting crowded

原始链接: https://www.theverge.com/column/1000778/smart-home-june-oven-graveyard

近期,曾经备受赞誉的“智能”厨房电器 June Oven 停止服务,变成了一台“僵尸”设备,这凸显了智能家居市场日益严重的危机。随着 Weber 公司关闭了 June 的应用程序和云服务,用户失去了所有依赖软件的功能,这台设备几乎沦为一台普通的烤箱。 June 只是不断扩大的“智能家居坟场”中的最新成员,此前已有 Nest Secure 和 Neato 吸尘器等设备遭遇了同样的命运。当公司关闭服务器时,硬件往往会丧失其核心功能,甚至沦为彻底的电子垃圾。虽然有些产品可以通过 Home Assistant 等本地开源平台延续生命,但大多数设备都因缺乏厂商支持而无法使用。 为了避免消费者蒙受更多损失,专家们提倡“为终局而设计”。这包括要求提供本地 API 以确保设备的使用寿命,采用 Matter 或 Zigbee 等本地协议,并确保硬件保留离线状态下也能使用的物理控件。随着智能家居行业的成熟,厂商必须停止将硬件视为易逝的软件。对消费者而言,最好的保护措施是优先选择“本地优先”的设备,即无需持续连接云端也能正常工作的硬件,因为任何仅依赖企业服务器的设备,从本质上都面临着过时的风险。

近期的一场 Hacker News 讨论凸显了用户对于“智能家居坟场”日益增长的挫败感,即那些被遗弃或停产的物联网设备正不断堆积。 一位用户分享了他们的幻灭感,指出尽管起初对家庭自动化持乐观态度,但现在的市场感觉就像是“电子垃圾雷区”。由于不信任公司会持续提供产品支持,他们已放弃依赖云端的智能设备,转而使用“笨”硬件。另一位评论者则调侃了这种措辞,幽默地讨论了“智能家居坟场”一词的语法歧义,并主张更好地使用连字符。总的来说,该讨论串反映了消费者对现代智能家居生态系统的可靠性和使用寿命感到普遍疲惫的趋势。
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原文

This is The Stepback, a weekly newsletter breaking down one essential story from the tech world. For more on the fragile state of your connected devices, follow Jennifer Pattison Tuohy. The Stepback arrives in our subscribers’ inboxes on Sunday at 8AM ET. Opt in for The Stepback here.

A decade ago, a group of former Apple engineers built a beautiful smart oven. With a built-in scale, restaurant-grade heating elements, a camera, and the intelligence to recognize a chicken breast and cook it perfectly, the June Oven set the standard for smart cooking appliances. At $1,495, it was absurdly expensive, but it quickly grew a small, devoted following that expanded when the company introduced a more modestly priced model.

This past Tuesday, June went dark. Weber, which bought the company in January 2021 and stopped making the ovens in 2022, shut off the app and cloud services, leaving its users with a sleek-looking toaster oven. There will be no app control, no software updates, and no new AI food recognition to crisp that strudel perfectly. You can still use it as an oven, but there will be no support or parts, and if you have to factory reset it for some reason, that could be the nail in the coffin. Weber told me it considered open-sourcing the technology for someone else to keep it alive, but decided against it, citing the fact June’s IP is part of its Weber Connect platform.

June is just the latest in a depressingly long list of connected products that have arrived in the smart home graveyard in the last two years alone. The Nest Secure, early Nest Thermostats, Belkin’s WeMo line, Neato’s robot vacuums, the Brava smart oven, Logitech’s Pop buttons, Bose’s SoundTouch speakers, and Sengled’s smart bulbs all lost their lifelines. While some were saved by local APIs and protocols — such as Zigbee, Thread, and Apple’s HomeKit, or a Home Assistant integration — most are like the June Oven, destined to live out their days in a zombie state.

The silver lining, if you want to see it, is that most of these gadgets degrade rather than die outright. June and Brava will still work as ovens. Nest Thermostats can still control your heating and cooling, just like the $30 plastic wall wart they replaced, and a Neato will still vacuum your floors. But the remote access, voice control, updates, and other smart features you bought the devices for are gone. Some — like Nest Secure — are now pure e-waste.

There’s always the possibility of a rescue, but it’s rare. Some enterprising user may figure out a way to connect a headless corpse to Home Assistant, the open-source platform that has become the default refuge for the smart home undead. When smart lighting platform Insteon shut down in 2022, its users bought the company and resurrected it. Bose reversed course and open-sourced its SoundTouch API, and Pebble’s founder brought the iconic smartwatch back to life after the Rebble alliance kept it on life support. June’s co-founder Matt Van Horn said on X that he tried to keep the servers online but to no avail.

The smart home has reached a tipping point. Many of its early pioneers are aging out — a decade plus is a long time for a startup. Most have been bought by bigger companies, likely attracted by the shiny thing but then quickly dismayed by the bottom line. Back then, a cloud server was cheaper to build than a local hub, but servers continue to cost money, and once a company decides to shut down a product, reasons to keep paying fade rapidly. This appears to be what’s happening to Level Lock, another former-Apple-engineer startup that produced a beautiful replacement for a common household item. Assa Abloy bought the smart lock company and abruptly fired most of the team. It’s still alive, but how long it will continue is a big question.

Three things need to happen to prevent the smart home from burning more users: we need consumer protections; manufacturers need to step up and build in safeguards; we need to know how to protect ourselves.

Consumer Reports is pushing for legislation around connected IoT devices, including making manufacturers push a local API to a device before killing its cloud. This would allow it to keep talking to a platform like Home Assistant instead of becoming a paperweight. This is essentially what Bose did with SoundTouch, and other companies should follow that lead (I’m not holding my breath on legislation).

When building a connected device, manufacturers need to make it function without the cloud. Include physical buttons so it doesn’t rely on an app, and use local protocols alongside any cloud connectivity. This is a key issue the smart home standard Matter was designed to address: Matter devices can retain many functions in a Matter platform, regardless of what happens to the manufacturer’s business. Other local protocols like Zigbee, Z-Wave, Thread, and Bluetooth similarly help futureproof products.

I fully agree with Stacey Higginbotham’s advice to manufacturers that they need to “design for death from day one,” or at the very least plan to pay for the funeral. Amazon refunded anyone who bought a Halo in the 12 months before it killed the fitness band. Vorwerk promised to keep Neato running for five years; when that was truncated to two, it at least gave some users free replacements. Google offered Nest Secure customers a free replacement from ADT. None of this beats a device that doesn’t need the cloud to function, but it helps ease the pain.

My advice if you’re buying a smart home device remains the same. Make sure it offers local control, has physical buttons (or a direct remote control), and can operate “offline.” Don’t dismiss cloud-connected features; they can add real value, but remember that any feature reliant on a server could one day die. A gadget that only talks to the cloud is already halfway in the grave.

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