原文
Reviewers and owners talk about apps, software and connectivity about equally often (8.2% vs 9.4% of opinions). They don't agree on them: 21% of reviewer opinions on apps are negative, compared with 71% of owner opinions.
Reviewers (YouTube)Owners (Reddit)
Mechanical keyboardsReviewers 17% · owners 75%
Smart locksReviewers 17% · owners 72%
Portable power stationsReviewers 15% · owners 69%
3D scannersReviewers 28% · owners 72%
Robot vacuumsReviewers 9% · owners 50%
Smart ringsReviewers 42% · owners 75%
Smart glassesReviewers 38% · owners 71%
3D printersReviewers 61% · owners 85%
0%25%50%75%100%
Categories with at least 20 positive or negative owner opinions on apps. Owners are more negative in all eight.
Two products show where this ends up:
- A $7,999 laser engraver ranks last of 9. The Glowforge Pro gets 8 positive and 0 negative opinions on setup and ease of use. It loses on software and connectivity (3 positive, 7 negative) and on reliability and support (2 positive, 7 negative). Owners mostly object to a paid software subscription and needing an internet connection to use the machine.
- A $350 smart lock ranks last of 20. The Eufy FamiLock S3 has 0 positive and 7 negative opinions on its app and smart-home features, mostly about a firmware update that left locks unusable. All 10 of its sources are Reddit threads.