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原始链接: https://news.ycombinator.com/item?id=40786640

Microsoft 将 Teams 与 Office 365 集成,给一家专门从事项目管理和协作的欧洲初创公司带来了重大挑战。 在此捆绑之前,该公司经历了快速增长,在汽车、能源和教育领域签约了高保留率的客户。 然而,一旦微软开始将 Teams 与 Office 365 捆绑在一起,这家初创公司就面临着保留率下降、客户流失增加、增长放缓的问题,并最终未能获得下一轮融资。 因此,该公司不得不大幅裁员,从而导致更多的客户流失。 尽管欧盟限制微软市场主导地位的行动是有益的,但损害已经造成,几乎没有公司完好无损,并面临漫长的恢复过程。 竞争和反垄断问题可以追溯到 20 世纪 80 年代,当时的经济理论认为,竞争推动有效的自由市场,而市场过度集中给有效市场和政治自由带来困难。 最近的研究表明,许多行业的竞争减弱对消费者福利乃至更广泛的经济产生了负面影响。 当试图在不阻碍进步的情况下规范市场结构时,颠覆性技术面临着复杂的情况。 试图分割市场并禁止公司跨越人为边界可能会阻止投资,而限制公司向邻近行业扩张可能会减少竞争,但总体上会导致小公司的竞争减少。 理想情况下,采取平衡的方法来防止市场集中对于促进创新、同时最大限度地减少市场僵化和政治压力至关重要。 然而,由于涉及的复杂性以及不同行业之间的差异,就这种解决方案达成共识仍然难以实现。

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This essentially killed my (EU-based) startup in the project management and collaborate space. Before MSFT bundled Teams with O365 we were rapidly growing and closing enterprise customers in the automotive, energy and education industries with high retention rates. Right around the time the Teams bundling started our retention dropped, churn went through the roof, growth slowed down, we failed to raise our next round because of it and had to drastically downsize the company, causing even more churn (about 80% net churn in 2 years). This move by the EU is good, but too little too late - 99% of the companies that were hurt by this have already shut down, and the ones still running will take years to recover...



That's am understandable perspective but wouldn't this more or less apply to any product any large company is selling as part of a bundle?

e.g. selling Word/Excel/PowerPoint together is hurting any start-up that might want to enter the document processing/spreadsheet/etc markets? Free browsers killed the entire market that was starting to appear in the 90s etc. etc.

Should office suites be banned? Should Adobe be only allowed to sell subscriptions/licenses for individual apps?

At the end of the day it should only matter if Microsoft's practices are hurting consumers rather than their competitors.



> At the end of the day it should only matter if Microsoft's practices are hurting consumers rather than their competitors.

Focusing on short term repercussions for consumers has significantly hurt long term consumer interests and there is evidence that it hurt the economy in general. In the decades preceding the 1980s it was generally understood that competition itself is a necessity for effective free markets and that extreme power concentration (as we e.g. see today in the IT sector) is hard to reconcile with efficient markets and political freedom.

See [1] for details, here is an excerpt:

> An emerging group of young scholars are inquiring whether we truly benefitted from competition with little antitrust enforcement. The mounting evidence suggests no. New business formation has steadily declined as a share of the economy since the late 1970s. “In 1982, young firms [those five-years old or younger] accounted for about half of all firms, and one-fifth of total employment,” observed Jason Furman, Chairman of the Council of Economic Advisers. But by 2013, these figures fell “to about one-third of firms and one-tenth of total employment.” Competition is decreasing in many significant markets, as they become concentrated. Greater profits are falling in the hands of fewer firms. “More than 75% of US industries have experienced an increase in concentration levels over the last two decades,” one recent study found. “Firms in industries with the largest increases in product market concentration have enjoyed higher profit margins, positive abnormal stock returns, and more profitable M&A deals, which suggests that market power is becoming an important source of value.” Since the late 1970s, wealth inequality has grown, and worker mobility has declined. Labor’s share of income in the nonfarm business sector was in the mid-60 percentage points for several decades after WWII, but that too has declined since 2000 to the mid-50s. Despite the higher returns to capital, businesses in markets with rising concentration and less competition are investing relatively less. This investment gap, one study found, is driven by industry leaders who have higher profit margins.

[1] https://archive.is/HEik3#selection-1737.0-1737.346 (original: https://hbr.org/2017/12/the-rise-fall-and-rebirth-of-the-u-s... )



What makes this so difficult is that it would be hard to fix even if there was agreement on the problem.

If governments were to parcel up markets and stop companies from crossing rather arbitrary dividing lines, it would effectively stop all investment in disruptive technologies because any real disruption most likely infringes on some of these laws.

If you stop large companies from expanding into neighbouring industries, e.g by bundling new stuff with their existing offering, you stop them from becoming bigger but at the same time you are reducing competition. The risk is that you might end up with smaller companies but even less competition.

I'm not ideologically opposed to government intervention. I just don't know how to do it. All discussions on how to break up some tech giant quickly reveal how devilishly complex the problem is. And it's different for each of them and for each industry.

What would be a general rule to prevent growing concentration without damaging innovation, ossifying existing market structures and make impossible demands on the political system in terms of keeping all those detailed rules up-to-date and fit for purpose?



>If governments were to parcel up markets and stop companies from crossing rather arbitrary dividing lines

There is absolutely no need to do this until you become Microsoft's size and no government has or likely ever will.

There was a lot more innovation enabled by the antitrust action against Microsoft in the early 2000s.



> preceding the 1980s it was generally understood that competition itself is a necessity for effective free markets and that extreme power concentration (as we e.g. see today in the IT sector)

Yet Bell wasn't broken up until 1982 so I'm not sure if it was a such a turning point. IMHO allowing AT&T's monopoly to exist for that long was much more detrimental to consumers than whatever MS, Apple and other tech companies are doing these days.

But yeah I certainly overall agree that competition has generally been the driving force behind most of human progress and economic growth at least over the last few hundred years. It's just not entirely clear what measures should governments use to maximize the competitiveness of markets without introducing inefficiencies and costs that slow down economic growth and technological progress (while not providing that many benefits to consumers either).



The issue is a ton of companies already had Office subscriptions. Versus Teams being an added cost, so its a no brainer to just go "Well why the heck do we need Slack if we are getting Teams at no additional cost?" and now any startup in said space is competing against Office proper, which is a losing battle and a lot of added requirements to get your product off the ground.

If I were Microsoft I'd reconsider bundling Loop, since it's going to disrupt tools like Notion. I mean, why would I bother using Notion, if I can just use Loop? : - )



> At the end of the day it should only matter if Microsoft's practices are hurting consumers rather than their competitors.

On the one hand that's a broadly reasonable goal, however the point of having laws preventing anti-competitive behaviour is founded in the logic that one company unfairly preventing there being competition from other companies is in itself a form of consumer harm due to the fact that it both prevents consumers from having choice, and also therefore in the longer term allows the monopolistic company to raise prices without consumers having any option other than to pay more or go without.

So in reality the harming or competitors can be considered the harming of consumers.



However, this is an interesting problem. By nature of competition, every customer a competitor takes is a customer missed. So when is competition anti-competive?

In the story above, a competitor to Teams couldn't "keep up". Is that really Microsoft's problem? Should Microsoft have made Teams more useless, more expensive, or less integrated so that competitors that couldn't make their own cheaper or better version had a chance to keep getting customers?



Market concentration is really the underlying problem. Microsoft should never have been allowed to buy GitHub. Microsoft Windows should have long been split into a separate company to Microsoft Office etc. If there wasn't this one gigantic business, then whichever smaller business made Teams would have a much more equal footing with other competitors, as they would not be at an unfair advantage for integration into other currently-Microsoft-owned products as well as the aggressive bundling Microsoft does with Teams.



Microsoft forced anyone wanting to buy the Office suite to also buy Teams. That's actively harming customers, because they didn't get the choice to pay less and only buy what they wanted (which is just Office).

Once customers bought Office+Teams the cost of using Teams is 0, because they paid for it. How can competitors make a cheaper product then? You can't get cheaper than that! Even if someone wanted to use your product they most likely would still have to pay for Teams by buying Office.



> Microsoft forced anyone wanting to buy the Office suite to also buy Teams

True, but that also applies to every other single app and service that they are bundling with the subscription. I only want Excel but I'm also forced to pay for PowerPoint. And how deep should we go? Should they be forced to turn Edge into a paid product you have to buy separately? They crippled if not outright killed the consumer anti-virus industry by starting to bundle Windows Defender/(whatever it's called)? That certainly wasn't fair to McAfee/Norton/Kaspersky/(any other shovel ware provider) but did it hurt consumers? One might argue this would also apply to [File] Explorer and every other basic app.

How is the situation with Teams at all different and where exactly do we draw the line?



When it's a separate application I think the line has already been drawn.

I don't think you should have to turn Edge into a paid product similar to how I don't think grocery stores should be forced to charge you if you use a shopping cart. If Microsoft wants to include Windows Defender for free but if they're increasing the cost of a Windows License to accommodate that development effort then it's not ok.

Microsoft can offer you a volume discount for buying say Excel + Word + X but bundling is anti-competitve (see every complaint about TV bundles ever).



> In the story above, a competitor to Teams couldn't "keep up". Is that really Microsoft's problem? Should Microsoft have made Teams more useless, more expensive, or less integrated so that competitors that couldn't make their own cheaper or better version had a chance to keep getting customers?

Well, they should at very least make Teams interoperable like every other goddamn service should be - or be forced to do so.



> At the end of the day it should only matter if Microsoft's practices are hurting consumers rather than their competitors.

MSTeams hurts users 24/7 around the clock.



Agreed. No company settles on MSTeams because it's good.

They use it because it's effectively free (1), and Slack is not.

It doesn't have to be good. And so it isn't.

1) Free with existing MS Office licences.



I think the real problem is that MS can cross-subsidize its Office bundles.

I doubt the price covers the costs, especially after they added Teams.

Kill the competition, raise the price. G-MAFIA/FAANG playbook



> I think the real problem is that MS can cross-subsidize its Office bundles.

Wouldn't this apply to any company that sells more than one product or service? Amazon uses Aws margins to subsidize a bunch, including r&d. A lot of biotech companies use profits from one drug to subsidize bad sales in another trying to break into the market.

> Kill the competition, raise the price. G-MAFIA/FAANG playbook

This is a solid business strategy, but it also falls prey to entrants back into the market when the large player raises its prices.



Companies intentionally trying not to hurt their competitors can't really be described as anything else than a cartel (even if it's not explicit) that's almost invariably horrible for consumers (.e.g. telecom companies, banks, etc. in many countries).

Ideally you always want to see companies trying to run their competitors out of business by undercutting them and offering better products at lower prices. The issue when the playing field isn't level e.g. what MS is doing here is basically predatory pricing. But even then it's not exactly clear cut, e.g. did Uber running out many taxi companies out of business (or destroying their profit margins) was a net-negative or a net positive to consumers?



Last time I checked, they also arbitrarily excluded Firefox, which works fine on other WebRTC platforms such as Google Hangouts or Zoom.

Furthermore, I have always needed a Microsoft account to join a Teams meeting, as they want to make sure you get sucked into their ecosystem.

Aside from that, resource consumption on Chromium is totally crazy. Zoom or Hangouts are fine, but Teams makes my old NUC overheat during simple audiocalls.



Also Safari, for years it wasn't even possible to sign-into Teams (even to chat), let alone calls (all while apps like google meet had no trouble to provide both features).



"Some browsers, including Internet Explorer, Firefox, and Safari, don't support Teams calls and meetings. Unfortunately, some important features won’t be available, including: Video, Audio, Desktop, window, and app sharing."

https://support.microsoft.com/en-us/office/join-a-microsoft-...



That's been within the last year I think - I too have been using Linux and Firefox for calls in Teams meetings from 2020 to last year when I had to move to the Teams Linux client (which they're deprecating, so having to move to Chrome or Edge).



> which they're deprecating

and didn't really maintain for at least the last 2 years either

(it basically ran a often very outdated version of the web app + some AFIK unnecessary and buggy custom audio handling)



Yes, they broke this somewhat recently. Video &c. doesn't work in Chromium either.

So this means that I pull my customers into a competitor product, and they also get to hear me badmouth Teams if I find an opportunity to do so.



Everyone I work with is constantly badmouthing Teams. It's buggy and flakey and they killed Linux support which my company actually made use of. Either way, it doesn't matter since it's bundled. Literally killed any chance of competition getting a fair shake at our usage.

Teams doesn't have to be better, they're just bundled.



Yup. My company was seriously considering slack, but then teams came in the o365 bundle they were already paying for, so we went with teams.

It's better than where we were (Cisco jabber) but also worse than what's out there.



The customers I'm thinking of are in the public sector and quite non-technical, from us they learn that there are better options and realise that the tooling they have are causing them pain. Together with GDPR cases tightening things up on what software you can use I expect this to make a difference.



there's two kinds of teams calls. the kind attached to a meeting is hosted on an actual server and the one where you call someone directly is some p2p mess that is a lot less reliable (and doesn't work on those browsers).



I do too and I'm not sure what happens in your case but they do block Firefox _for calls_ arbitrarily (it's not that it doesn't work but that the moment it thinks you are on Firefox it refuses to try to work.

Do you maybe only do calls through Chrome? Or maybe you have a user agent spoofing extension (or similar) installed in Firefox?



Eh Firefox doesn't work fine with at least Google Meet in my experience (which covers both Firefox on macOS aarch64 and Firefox on Linux amd64). It's alright in the beginning, but if Firefox has been open for a while, the out-going audio gets choppy and the recipients don't hear anything. Restarting Firefox fixes it, but this is enough of a problem for me to have Chrome installed on every computer where I may have to do a video call.

Firefox doesn't seem to be intentionally blocked by Teams in my experience (or at least not anymore?), but maybe it should be.



I haven't had that experience, but then when it comes to audio there can be so many e.g. device (hardware+various OS parts) specific issues that only some of the browsers might have workarounds for that it's quite viable (but AFIK not the norm, and not limited to works on Chrom but not Firefox, the other way around is possible too).

Either way it doesn't matter much because:

- jitsi meet even when they still was a small startup managed to provide high quality video calling on all browsers/platforms

- MS Teams has more then enough resource to make things work, they just don't want to (same for properly maintaining their Linux app, which given that it can be a local deploy of the web-app a very little other code could be a 1.5 person job (the +.5 person in case the first is sick)) and have a good reason not to (they have been pushing edge hard, including using inappropriate means like deceiving windows users into using it when they clearly signaled they want to use another browser)



I've used Firefox on Linux to regularly attend multi-hour meetings for the last at least 5 years without issues from multiple devices and it has always worked smoothly for me. The only issue I have had is that in the last year sometimes the joining screen says that I have no camera and mic for a while (maybe 20s) before letting me join.

I regularly use Meet, Zoom and Jitsi on Firefox and Meet has been the only one that always just worked for me and my guests.



I mean, on Windows with the official Teams, I see "Person is visibly talking, but there's no audio (and did not mute themselves accidentally)" multiple times a week. So, yeah, going from that baseline, that's surely "supported".



I am confused by this comment. Was your startup not affected by the previous 10+ years of Microsoft chat products? Examples: Office Communicator, Lync, and Skype for Business. I fail to see how Teams was the "nail in the coffin".



Because companies were already paying for it. Where I work now moved to Teams and they openly said it's not as good as Zoom, but we need to move because we're already paying for Office and so it doesn't make financial sense to pay for an additional duplicate service.



That seems to be the reason for a lot of services. Amazon/YouTube/Apple/etc. Music don't need to be better than Spotify, but just good enough that someone won't pay for a competitor. This limits the competitors potential revenue and helps keep them from growing into stronger competition.

Plus, you use your market incumbency to stifle competition in other ways (e.g., putting advertisements for Apple Music in settings).



Also you can just wear your customers down over time apparently. I wish I could make Apple Music's subscription nag screen go away for example, I have local music I sync to it iPod-style for when I'm travelling through areas with poor data reception and every single time I open the app it whinges at me that I'm not subscribed.

What will it take to make these companies realise I'm perfectly happy with my current music streaming service and I don't want theirs regardless of the price it's offered at? I find it very disrespectful as a user when software can't take 'no' for an answer; my 'no' isn't 'maybe if you wear me down with enough nag screens' it means 'no I'm not interested please go away'.



Unfortunately because you're not a customer, they'll never stop.

Often times they won't stop even if you are a customer as in the case of Microsoft insisting that I backup all my files to their OneDrive that came bundled with Office. I get constant nag notifications to "finish setting up backup" even though I have alternative backup solutions and only want to use OneDrive as an offsite storage, not as a sync system.

I would love to tell the software to "never bug me again", but instead we only have options of "Yes!" and "Not now, please bother me again".



Oh, Apple is way more forceful than that. I keep finding myself in the situation where I pause YouTube on my headphones, speak for a while with someone, click to unpause and instead of resuming on YouTube that starts Apple Music playing the same U2 album. I'm still refusing to set that damn thing up, much less have it be the default recipient of the play button.



To be fair, this is mostly due to Youtube and their very strict "no video playback when the app isn't open" policies. If you were using any other app, anything from Spotify to really niche audiobook apps, you wouldn't have that problem.



>>> need to be better than Spotify

I think you meant to say not WORSE than Spotify.

The product has gone to hell, they need to fire all the product managers. I don't know how you fuck up a music UI this badly but...



Yeah I'm not fully buying a startup lives or dies based on packaging deal of a long-embedded mega corp.

Unless his startup was VC funded and was already seriously penetrating enterprise and then couldn't get round C of financing because their 100+ person sales team couldn't make the high growth math make sense.

Otherwise usually your value prop can't be closely tied to *relatively* minor accounting decisions in the early days or you're already DOA when facing an entrenched opponent whose team can easily undercut you well beyond generic bundling deals (whether via strong existing relationships, making wider non-standard sweetheart deals that wouldn't be under regulatory scrutiny, and marketing budgets).

Don't get me wrong this can harm markets generally, and megacorps should be held to higher scrutiny, but usually it's not that simple.



Nah.

My best guess is that the pandemic is what happened — if this story is true.

The bundling didn’t matter when no one needed a large amount of seats for an in-office workforce.

But during COVID and currently, there was no better pricing than what Microsoft is offering for all the things (ex. Azure + 0365 + GitHub).

The market shifted from Slack, Zoom and to Teams for large enterprises when they recognized that no one was coming back into the office.

Source: I bought enterprise software for a Fortune 20 during COVID until I launched my startup.



In Enterprise settings, I have never seen anything than MS bundling over 20 years for that many clients. To my European eyes, Slack and Zoom have been always an US centric or Linux first small companies centric tools.



Zoom became a major business because of Covid and Slack benfited majorly. Neither were powerhouses like Microsoft before then.

Whether a small European startup would have won out locally without Microsofts market position + price advantage idk. But without details I'm not sure the financial decision making of a Fortune 20 matters in this conversation which was part of my point.

Once your sales team is competing on price vs Microsoft it's basically over for young companies. Your value prop has to be much more than that until you're a mature business.



I have first hand seen Teams eat a whole bunch of better product's lunches. Overnight Meet Slack Zoom all got poopoo'd by finance because the company was already paying for MS Office



Technically Netspace wasnt a startup, they IPOd early and were bought by AOL for 4 billion in 98. They were real large scale contenders where such a dynamic could really be do or die.

There's degrees to market manipulation and market position where this sort of explanation would hold water as being the root cause of death knell.



Teams was the first tool from Microsoft on this space that was "good enough". The tools you mentioned were mostly for calls and instant messaging, not so strong on collaboration. With Teams Microsoft is really building a collaboration platform. They would like work to take place inside the Teams app.



I don't think it's end users asking for it though. I haven't met anyone who likes it. Seems to me that it is more of a "good enough for the cattle" decision by the IT department.



Oh absolutely, its not a good product for end-users. Doesn't change the fact that Teams has adoption that Skype For Business can only dream of however



for anyone that has been spared, teams is the kind of product where you have to make an appointment for an ad-hoc meeting, or you'll be stuck in some unreliable p2p skype call that doesn't work on anything but chrome or edge.



It is an unfortunate state of the world is that those can use unethical moves to quickly crush others will live to fight another day. By the time the law catches up, they have made their billions.



Is Microsoft making billions from Teams? I assume they only made it to enhance the value of their office suite/subscription.

It's a bit like saying that that them bundling PowerPoint together with their other apps is unfair towards any startup potentially wanting to enter that market. Which very well might be true but what's so special about Teams? MS and other companies have been bundling apps together since forever...



My company switched half the development from Gitlab to Github after many years of being happy customers because they bundle Github pricing also with the rest.

I'm not even talking about azure and the anti-competitive shit they do there. Teams is but a drop in the ocean.



Microsoft Teams inclusion did not kill your product.

If a single customer dropped you because he now has Teams for free your product was a failure for that customer anyway and he just suddenly realized you offered him no value.

Just look at https://taskulu.com/ and tell me how Teams even competes with you. Your real competition was Jira and customers dropped you because Jira was a superior product and integration with Teams gave them everything you offered and a chat application separate from project management is an all around better option as there is a single chat for all employees, regardless of them using the project management tools.



Yeah the truth is those project management SAS companies are a dime a dozen, I see ads for at least 3 of them on my daily commute to work.

Failure to innovate kills those companies.

Just look at the latest "innovation" of the OP: a wrapper around SES (5x more expensive!), like thoudand others exist.



As a product manager myself, it means that the value that people got from your app, was not enough to fight a free product. And I mean free as in if you are already paying for a subscription, and it gets added without aditional cost. I have worked at companies that payed for either Google Workspace or Office 365, and they also payed for Slack.



> it means that the value that people got from your app, was not enough to fight a free product

The problem you have is that the people making the finance decisions are often far-removed from the ones making value-based decisions.

The ones making the decision from a finance-perspective look at the offering from Microsoft, realise that it does video and chat for free (well, they're paying for O365 anyway) and that's it.

They don't care (or know!) that it's a resource hog, buggy etc. The value from the OP's product would not even be a consideration even if it was 100x "better" (use your own definition of "better" here!)

So I think it's unfair to use that comparison in this case



Perhaps I'm misunderstanding you, but this seems to more-or-less read as,

"As a product manager myself, I believe that the use of an advantageous market position to strengthen vertical integration is a reasonable practice, so long as the bundle cost of the final product to the consumer remains the same."

The problem with this, and the reason we we anti monopoly laws in general, is that this practice can be self-reinforcing, and allows for the capture of an entire market, extinguishing all competition. This then allows pricing for the good on offer to be set at whatever arbitrary price the monopoly deems reasonable.



That’s how monopolies get formed, make it unsustainable for competition to exist, and then jack up prices when they all die.

That lower cost people pay upfront thanks to monopolies, is then drained back with interest, using higher prices, reduction in social mobility (of new founders/startups), reduction in innovation & increase in rent-seeking behaviour.

Breaking up monopolies has been long overdue, it’s a good thing its starting now.



You can choose to also use slack, or the OP app, if you think the beneffit you get by using the app is greater than the value of paying for it. Nobody is preventing you. Since MS included it for free, is not like you can not pay for the other app because you used the money to pay for teams. I personally don't see the value on slack, but like I said before, I have worked at companies where we had both, office/slack or gw/slack.



it's not a great market for consumers if we allow big business to undercut pricing and kill competition

government should help us coordinate to prevent this Nash equilibria



> undercut pricing and kill competition

Yeah but nobody minded not having to pay for web browsers, file manager, antivirus software and bunch of other stuff.

Companies have been bundling their different software products together since almost forever and while there are some disadvantages arguable this has benefited consumers overall. At least I wouldn't be too glad about having to buy separate licenses (or pay separate subscriptions) for Excel, Word and PowerPoint (or any other product bundle like Jetbrains IDEs for every language etc. etc.).

Most people would also not rather get a non-functional barebones OS whenever they get a new PC and have to chose and install all the basic apps themselves.



This is a really naive view on monopolies.

I worked in a company that also sold a collab solution and we had technical champions all over the place that 1000% agreed that our product was better than Teams in every single metric, including performance, UX and productivity. Yet they couldn't secure a budget since the higher-ups knew they got Teams for free in their E5 license.



So they couldn't make a good case for the value of paying for that product vs using the free one. You know how many products die because people don't see the value?



I don't want it to look like I'm picking on you here (see my other comment above) but that's a naieve take on things.

Not sure you realise but in the corporate world it's about politics and money. People (above entry-level staff) do things to look good to their boss. That's it! And saving money is a great way of getting promoted: "Look boss, I just saved us $500k a year in license fees!".

Saving $X per year using a "free" tool from Microsoft will always trump anything you pay for especially if you are all in on Azure, O365 already. It's a no-brainer.

Not only that, once the decision is made, it will likely never be changed until the higher-up that made the decision moves on, quits, or is fired, no matter how wrong or bad the decision was (well, within reason, of course!)

I'd love it to be as simple as making a good case for the competition, and I've had to make that case many times over the years, but the reality is that a bundled product from Microsoft will win in a place that uses other Microsoft stuff, vs a paid product thats 100x better, faster, stronger, whatever.



It's like the old adage of why Enterprise software sucks so badly to use.

It's because it's being sold to managers and executives who don't actually end up using it, and never have to deal with the consequences of buying it.



Maybe an unpopular statement but I don't think Jira is that bad by itself. It's just a very flexible and configurable system which ultimately ends up reflecting structure and complexity of the host organisation.



is it actually free? or are we collectively paying for it by allowing the big business to gain control of an otherwise competitive market and jack up prices

individuals are not pricing that in. coordination is needed. that's why we regulate the market



EU should do this the following way:

Too big company must announce what it tries to do, then EU replies:

- You are too big, you glutton. We don't allow this. Slim yourself down, now gtfo.



> This move by the EU is good, but too little too late

Not to say damage didn't occur or that MSFT has a good track record of adhering to rulings, but it's potentially not too late for those in the future who could benefit.



That doesn't look like a failed startup to me since it's still active and the poster has several startups under his belt seemingly being a "serial founder" so I was curious to know which of his startups was the one that he claims got killed by Teams to see if it holds water.



> This move by the EU is good, but too little too late

You should be thankful at all this is happening. On the other side of the ocean bundling office and teams is still perfectly legal.

I wonder why nobody at the US antitrust office has said anything at all.



> On the other side of the ocean bundling office and teams

So is bundling office and PowerPoint which killed a massive number of presentation apps before they were even born. How is this particularly different? Should bundling any apps/sofware/services together be illegal? Should that only apply to specific companies?



The US is too invested (literally) in Big Tech right now, as it gives them a geopolitical advantage. That's why they have not broken up anything for real lately. But this feed-the-giant policy is already, though slowly, starting to crack. Look at how Congress is caught by the balls by Microsoft (“The US government’s dependence on Microsoft poses a serious threat to US national security,” says US senator Ron Wyden. [1]), and yet they cannot do anything about it because they have no alternative; a self-inflicted wound from decades of inaction.

Like the other comment here, it's ironic that it is the EU pulling from the market/capitalism playbook now.

[1] https://www.wired.com/story/the-us-government-has-a-microsof...



I am amazed the EU is being more capitalistic and breaking up monopolies. WE should be doing that. This is how capitalism thrives. Break up large companies in different markets. Also break up Amazon and AWS already.



Your idea is flawed. If you split off AWS from Amazon, you have TWO monopolies. That's a useless move. What you need to do is split it down the middle: create Amazon 1 and Amazon 2 each with half the people, hardware, and 100% of the IP.



Teams is a pain in the neck! If you make an office calendar appointment for a zoom, Microsoft "helps" you by creating a teams invite in the text of the invitation that gets sent out. So there is always a chance someone you invite will click on the wrong link to be in the meeting. If you ever click on this link yourself teams will install on your system and try in the run in the background every time you boot your computer.

This is just hostile to the consumer. If I want teams I can install it.



This is a convenience feature in Outlook that is enabled only if you have a Teams licence, specifically that when you create a meeting in Outlook, it sets it as an online meeting.

You can turn this off, but last I checked can also set it to stuff like Google Meet, Zoom, WebEx, Facetime, etc if you have the relevant plug-in for Outlook.



> You can turn this off

Why the fuck would I want to do that?

"Oh sorry, I accidentally joined the Teams meeting instead of the Zoom meeting, nobody was there for 15 minutes so I left"



Teams on iOS used to chew through batteries like candy. It's supposedly better, but I really should have paid more attention to my battery life when I uninstalled it after leaving my last job.



If you want Teams you can install it.

And if Microsoft wants Teams, Microsoft can install it. Perfect logic according to growth-oriented project managers!



The only thing I can think of when reading this is the "damn, you live like this?" meme. I can't imagine using OS that does this to you and not being angry all the time (I'm not tribalistic, Linux has its own set of infuriating problems, but at least it feels like I'm in control).



I ask about the tools I will be using during the interview process. There are several that I refuse to work with and will end the interview at the next possible polite point if they are required. Microsoft Windows is on my blacklist.

The entire point of private retirement accounts and transferable skills is that you aren't required to stick with one employer. If your employer requires you to use bad tools then find a better employer.



>then find a better employer

What a clueless and entitled point of view.

Entire industries are almost exclusively Microsoft (basically all those that make the modern civilized world work: medical, transportation, semiconductor, logistics, automotive, industrial, architecture, infrastructure, CAD, etc).

Your choice then is unemployment. Not everyone is an app/web developer who can freely choose employers based on stacks and tools, end even then, not in a bear market. Most people wishing not to be homeless don't have the choice of saying no to employment just because they use Windows.

Your comment is the equivalent of "let them eat cake".



My last Windows OS is Windows XP and I've never been unemployed.

Going through the Windows stack has significant disadvantages to your career as well. Those companies are likely to pay less than their competitors, they are usually less modern and offer less remote options or modern development organizations. It's a lose, lose choice.



>My last Windows OS is Windows XP and I've never been unemployed.

Like I said, not every office worker is a front-end dev. In other industries you have no choice but unemployment. Your lack of empathy towards other classes is showing.

>Going through the Windows stack has significant disadvantages to your career as well.

I don't know many but I've never met a .NET or SharePoint dev who's unemployed. On the contrary. All those crusty non-IT corporations seem to pay very well for others to fix their Microsoft stack. Maybe take your head out of the sand and see the real world.



It's in your own example, you are less likely to find remote working, modern development practices or competitive salary at your average SharePoint gig compared to your average fullstack, devops or data engineering job.



I don't think you know the meaning of the world suffering.

And data science and IT infra/support are different career choices that differ around skills and education rather than choice of OS vendor. Those jobs are not interchangeable.



Even if otherwise, it's not like you can move from .NET dev to DS jobs on a whim whithout any kind of experience or specialization.

And where I live .NET jobs are far more abundant and better paid than DS jobs which are few and have loads of coopetition from newgrads due to all they hype they genrated.



That's exactly what I meant by suffering from the market yeah. That's another reason why I'm not working on windows. I'm enjoying higher salaries and better working conditions thanks to that.

Also development is a global market nowadays so that makes it even worse for this kind of jobs since they don't usually offer a remote option. It's telling that you say "where I live", where I live there's just no development job at all actually.



You still haven't proven how those people making a living on .NET/Microsoft stacks careers are suffering. Habe you actually seen people suffering, like from war and poverty?

Also, dvelopment careers being "global" is mostly in theory. In practice it doesn't work everywhere. Some countries don't have global remote work opportunities due to tax and labor laws making that very difficult meaning you're stuck with what the local market offers. And those few global remote jobs get hundreds of applications so actually getting one is almost impossible especially in the current bear market.

There's no shortage of full stack developers globally willing to work for cheap. Competing globally in this race to the bottom is no good if you work in a high CoL area unless you score a high paying FaNG or scale-up but getting such jobs is insanely competitive that's not realistic for most people I know.



That's some hyperbole right there, I'm just saying that they get paid less than they could and generally have worse working condition that they could have, that's all. Again, that's okay if they are aware of this tradeoff.

> There's no shortage of full stack developers globally willing to work for cheap.

That has to be the worst argument here, even Microsoft themselves outsources their own .NET work to India.



On the flip side, your comment is "Thank You Sir May I Have Another?"

If no one complains, not even the entitled who have some power, then the screws continue to tighten down.



>On the flip side, your comment is "Thank You Sir May I Have Another?"

I never said that. I said in many industries that choice is none existent other than unemployment and people care more about employment than they do about OS martyring.



Sure. But just because that's true of some industries doesn't make it true of all industries. Your comment comes across like rejecting hx8's practice because it could not be universal.

Even your use of 'martyring' is bizarre. My avoidance of Windows for the last 20 years is a mild discomfort, not martyrdom.

There is a long history of using one's privilege to help those with less privilege. If hx8 "entitlement" changes the workplace to allow Ubuntu as an alternative to MS Windows, then those with less privilege may be able to follow.

By rejecting hx8's practice, you close off that pathway.



Yes, this. linux sucks in a lot of ways. But it sucks for boring reasons I can deal with, like lack of resources, incompetence or even just ideas I disagree with. You know, just the every day inevitabilites that come with interacting with other human beings, even when they're doing their best.

But what is infinitely worse than that is, on top of all of those things still happening, also having a random chance of waking up every morning to discover that someone has very deliberately, specifically decided to make my life worse, not out of personal conviction, but because it makes a line go up somewhere in a board room on the other side of the world. That I can not deal with.



You mean like how Outlook injects an ad into nearly every email I receive encouraging me to use Copilot for sales even though I'm not in sales and think Copilot is, in classic Microsoft form, buggy, bloated, and nearly unusable beta software that they're plaguing on their customers and charging them for the privilege?



This is specifically an Outlook issue, not Windows. The problem is the enterprise addiction to Outlook/Exchange that prevents employees from choosing a different email client.



For every one of you, there is probably one of me: That loves that feature!

Honestly, Microsoft blurring the lines between meetings and calendar invites was great, in my opinion. I was sad the day they took away some of that functionality (made it a non-default setting). Queue the calendar "meetings" where everyone is scrambling to find a Teams meeting link but it's nowhere to be found because the creator forgot to tick it as a Teams meeting, and everyone only noticed like 1 minute before the meeting starts.



It’s not only Teams. If I send a meeting invite from my gmail with a Zoom link, it gets replaced with a Google Meet link.

I have to Slack a Zoom link to everyone before the meeting every week.



I have never seen this either. I am usually not a heavy zoom user, but I went through a relatively busy zoom stint the last 6 months or so - with links both in free gmail and in google workspace.



The problem is that it's already too late. In my company, we used Teams because it was "free" (they even added a free version that lasted between COVID-19 and 2023), bundled with everything else, and now that we have to pay for Teams alone, we won't consider switching to something else because people are used to Teams. We never considered an alternative, and we will never consider one, and it's just more expensive for us now (which is Microsoft's way of complying with EU's rules, so Microsoft's fault).

Antitrusts are too slow to happen.



> because it was "free"

Being "free" wouldn't have had this effects.

It happened because "they already paid for it" (because of paying for office 356) and because it was "already installed" (kinda).

Also it's one vendor less (some companies care about that a lot).

But IMHO the whole office suite pricing is pretty absurd and unlikely to be based on proper working fair marked, likely even if you remove teams from it.



Hate to break it to you but even if they broke out pricing and SKU, the MS rep is going to offer Teams a separate product and majority of the time bosses will buy it out of convenience. Why bother evaluating slack/zoom when mail, calendar, files,call recording and transcript are integrated with Teams especially for old school companies



Exactly this, the current top comment decries how their sales were affected by Teams, but there is no moat on video-calling software. Without a unique proposition disruption was bound to come knocking. Apple bundles Team's-like functionality with FaceTime, but it's not being targeted. The EU's position is largely driven from who is successful.

But what is success? Anyone who has a pre-existing relationship with the customer is going to be able to have the opportunity to inform the customer about their new products, brand trust and convenience go a long way in co-selling.

People that make basic apps frequently complain that they have had their app "stolen" when a, typically larger, competitor releases similar functionality. However was it truly their "idea", or were they just an early entrant that squandered their early lead?

The majority of ordinary computing functions of today started out as 3rd party applications, some churn is expected - I don't see it as innovation if we give companies false monopolies on ideas. If Apple can't protect the iPhone paradigm as a unique combination of features, no one should expect to keep possession of simpler or smaller ideas.



In some companies yes, but in other ones when comparing two similarly priced products, the decision will be made based on something else than just a budget.

Currently often the narrative is “we have it included for $0, why would we pay $100 per year per employee for a similar product?”



Not Microsoft’s fault in any way. EU is legally requiring them to charge more. Unless you know a way they could comply with the rules (which state they can’t charge less) without charging more?



Why don't they apply the laws universally and effectively make this kind of bundling illegal for mega corporations? For endusers, it feels like they are playing with different rules for Microsoft Apple Adobe and Google. Since EU waits until the damage is done and milks them, it barely helps the situation for consumers. For corps they just assume the penalty as cost of doing business.



Because this is not bundling of features, but of market products. Here the bundling merges two markets which are not related, while it might make sense to bundle word and excel for example which are parts of an office suite while teams is totally different business solution.



How do you define "not related" - why would a collaboration tool not be considered part of something called "office suite"?

Also to the parent's point, why is it that Google are allowed to bundle Meet as part of their Google Workspace - it does seem like the violations are only applied based on retroactive decisions.



Generally, you define a market by the market participants. There are people who need only the the office suite, and there are those who need the office suite and the colab chat but not necessarily by the same provider. This is visible by the fact that you have colab software providers like slack/zoom.

Microsoft is targeted at the moment because they are market leader on the office suite market and they are leveraging this position to capture the colab software one. Google is not a market leader and in addition, they don't have offline tools to separate from their workspace, though this is less significant than the market dominance.



I am generally open to this idea, but this particular way of defining what bundles are allowed or not seems incredibly weak. Take Adobe's Creative Cloud. There is almost no one in the world who uses all of the tools in it. There are dozens of alternatives made by other companies that only cover a single component software. Adobe is the market leader with virtually all of the component pieces of software. Why is the US not targeting Adobe with antitrust for bundling together tools for typesetters, marketers, video editors, animators, etc, etc?



The only reason is that law enforcement is reactive. And usually requires the tactic to be effective before it does (yes, too late by then).

Which is to say that Adobe can and very well might be targeted in the future for abusing their monopolistic position in image editing market to get people to start using their other tools by bundling them.



Two questions: do Adobe uses their dominant position in one of those markets to influence the clients in another market to use their product? Second, does Adobe's competition wishes to complain? The second part will prioritize the case, I think.



> Google is not a market leader

Do you have stats that show this? "Market share" sites never feel very trustworthy to me, but they all claim Google Workspace has a substantially higher market share than Office 365, and anecdotally that matches my experience.

> addition, they don't have offline tools to separate from their workspace

This doesn't make sense to me as an argument. It sounds like you're saying that because Google hasn't bothered providing an offline version of their product they get a pass on bundling collaboration software, whereas because Microsoft provides an offline version that makes their bundling more egregious. Why exactly would that be?



> they all claim Google Workspace has a substantially higher market share than Office 365, and anecdotally that matches my experience.

I 100% believe that is your experience as 'HN-commenting SWE/tech bro/STEM worker', but just as strongly doubt that that is correct in the broader market.



That sounds about right. I routinely dig through cybersecurity data from around 100k companies, and Microsoft has no real competition. Occasionally I see Google at a little 500-person up-and-comer, but almost never in the enterprise, and they show up less and less as the companies get bigger. I don't think I've ever seen them in the Fortune 100, for example, other than at Google itself. The world runs on Exchange and Office.



But where do you draw the line? In college, I used Word a lot and barely used Excel. At work I use Excel way more than Word (and often times I could easily just use a simple markdown editor instead of Word so I arguably wouldn't use that either). So they seem to be two different markets. I probably use the integrations between Excel and Teams more than I use the integrations between Word and Excel so bundling Teams makes more sense to me.



You still habe the choice of purchasing Word and Excel separately, and always had. More importantly, installing Word doesn’t also automatically install Excel, and vice versa.

Microsoft wouldn’t have a problem if they provided a choice of Office with Teams and Office without Teams.



> You still habe the choice of purchasing Word and Excel separately, and always had.

By this logic I can buy Excel + Word + Powerpoint and avoid Teams. They offer each office product individually or all their office products as a subscription. Why would it be different if they also offered a special subscription that just excluded teams?



a tcp/ip stack was not part of windows in 1993. You'd buy it from a 3rd party company. Was Microsoft adding it "bundling"? Same for mouse drivers. media players. cd writing software. Unzip functionality, and on and on. Ms got in trouble for IE but every os now bundles a browser.

team communication seems like a core feature of an office suite in 2024 just like those other features feel like core parts of an OS in 2024



For antitrust to work, all we have to do is break up the biggest players. There's no point in focusing on (in that market) smaller players. They'll get to them because recursion.



(This is written as a thought exercise)

Should it actually be anti-trust to bundle various office applications together? Are they actually related enough that they can only be sold as a bundle? Or have we just gotten used to the concept of an Office Suite that we can no longer imagine them as separate pieces of software?

Technically you can still purchase the Microsoft Office applications individually, though I doubt that anyone does. Would anyone actually mix and match word processors, spreadsheets, presentation software from different vendors? You cannot buy or use Google Office applications individually though, as it's only available online through an account that you need to setup.

This is where the main question of this anti-trust and anti-competative behaviour comes in - how far can a company go in bundling products together?

Currently Microsoft (and let's not forget Google) are bundling together more or less a collection of: Word Processor, Spreadsheet, Presentation, Email Client, Database, Diagramming, Note Taking, ToDo List, File Sharing, Chat Communications, Video Communications, Project Planning, File Storage, Desktop Publishing, Data Visualisation, and more.

How much further can this bundling go? Would we have a world where you spin up a Microsoft Office which includes access passes, coffee, payment processing, accounting, etc? Where would be the line between using an Office Suite and where would be the line for other companies to provide products and services?



The same thing happened to TCP/IP stacks in the 90s (and multiple alternate transport protocols). They were initially separate products, sold by different companies. Then TCP/IP was bundled into the OS in ~Windows 3.1.

By today's lens you'd say TCP is part of the OS, but this wasn't the state of the world in the early 90s.

If you had disallowed bundling then, we would still be buying separate TCP stacks for our OS!



Word and Excel aren't really that related either. The only reason we think of them as part of an office suite is because they have been bundled for a long time. As far as I can tell most people don't really use both, they mostly using one or the other.



Why is excel and word any more connected than teams and excel or teams and word? Or even outlook? If outlook can be grouped with “office suite”, and EU didn’t have a problem with that, why not Teams? It is also for communicating with people.



> Why is excel and word any more connected than teams and excel or teams and word? Or even outlook? If outlook can be grouped with “office suite”, and EU didn’t have a problem with that, why not Teams?

It's not.

The argument you're replying to is remarkably similar to the ones in the EU+Apple threads: Why should iOS be considered a "general purpose" OS? Because people consider it as such. Why isn't Xbox or Switch a "general purpose" computer? Because people don't consider it as such. The whole thing boils down to circular logic of "it is a general purpose computer because it is".

The same thing is happening here: Why is it ok to bundle Word and Excel, but not Word and Teams? Because people consider the first one ok, but not the second. Ok, but WHY?!?

It's like arguing with a religious fanatic. You are wrong to assume there is any logic behind it.

If you really dig into why Microsoft and Apple, and why not Spotify and SAP, the only real answer is: because the EC defined the boundaries of the DMA to include the types of businesses that are run from America and exclude the types of businesses that are run from European. When you finally back them into a corner, the defenders of the DMA fall back to "well $AMERICAN_COMPANY is a gatekeeper, but $EURO_COMPANY is not a gatekeeper".

Spotify and SAP easily meet the quantitative thresholds that catch MS, Facebook and Apple, but the EC carefully defined that a "gatekeeper" belongs to certain categories of businesses (operating system, social media, etc.) and does not belong to certain other categories (music streaming, business software) so that it does not catch them. And as we saw with iPadOS, the quantitative thresholds don't even matter if the EC feels like ignoring them.



> Why should iOS be considered a "general purpose" OS? Because people consider it as such.

I don't.

No more than I consider NetApp OS or OneFS general purpose, even though both are based/built on BSD (I've SSHed into OneFS CLI often in my last job)

At least with Apple/iOS (not sure about Android), phones and tablets were purposefully designed to be appliances from the very beginning.



The gatekeeper criteria are open. Could you precise mention which criteria is bad instead of making strong assumptions?

I don't see why Spotify is a gate keeper. You have e.g. Deezer or Apple Music and you can switch very easily.



I like the Australian approach to these types of laws. Rather than making some complicated definition that carefully selects the desired targets it's usually just a list that the government maintains. Makes it obvious to everyone how it works.



Because word and excel go together in the needs of a business and those who usually buy one use the other as well. All competition of MS in this space offer similar products bundled in a similar way.

Teams is a recent addition which is orthogonal and is a product from entirely another market where the competition has offerings without an office suite. Looking from there, MS uses unrelated offering to hide the price of their product while pushing it to hundreds of millions who are already their clients.



I disagree. Excel is probably far more used than Word, and word could be dropped from many people’s computers and no one would notice.

Outlook is probably the most widely used, and again, if outlook can be considered part of the office suite, which it has been for decades, why not another communication software?

My broader point being these groupings are all pretty arbitrary.



Wouldn’t it be that we have a fairly widely spread defecto definition of “office suite” as word processor, spread sheet, presentation, email as it’s been that way for decades? Not sure about “communications”however I think it is a serious argument to consider that a separate product, but not the others, they’re kind of like peanut butter and jelly or Bonnie & Clyde or the three stooges.



I think that is a very un-serious argument with no consistency.

Microsoft has always sold a cheaper "office suite" without outlook. What businesses have historically bundled and not bundled is irrelevant to what is best for society going forward.

Surely there were many features that many software businesses add that weren't there before. What if Microsoft relabeled Teams to be part of Outlook? Like they made Calendars part of Outlook. It all feels like starting at the result and working backwards towards a justification.



Yeah, I’m all for monopoly busting, but I don’t understand what kind of criteria are in use here. I’ve yet to see a definition that would allow me to apply rules in a coherent way.

My own company uses office 365, and of all the included programs, I basically only use excel, outlook, and teams. I haven’t even opened word in years, all documents are shared as PDFs. As such, word has no more inherent need for “bundling” than teams.

It just seems arbitrary. I’d be more comfortable just stating that companies over a certain size can’t bundle at all.



It's not that simple. Imagine you build the next great thing, you open up a new product line for everyone. Your business starts doing well, but then Microsoft or Apple come along, throw money at it and include it in their bundles (Office or OS) by default.

Suddenly, you are the loser, while they are selling below investment cost to simply push you out of the market.

So that's the issue.

Similarly, it should probably be made illegal for VC-backed startups to undercut incumbents just to shut them down: that's very similar to me.



Should they have to un-bundle Windows Explorer, Notepad, Photo Viewer, Control Panel, and all the other utilities as well, under the same logic? If not, why?



1) technically? yes, absolutely- apps like explorer or photo viewer should only use public APIs so other companies can make comparable apps on the OS with 90% market share 2) these are all OS utilities, not workplace apps - there's a big difference between Adobe/Microsoft Office/Google bundling their apps where there's a very clear, very powerful disincentive to compete vs something like explorer.



> these are all OS utilities

I think part of the problem is "what is an OS utility" and "what is an app". All your OS configuration could be done via a REST API, text files or some other well defined protocol. So you could have competing configuration apps that all help you manage your config in their own way and unbundle the control panel. Realistically looking at your average sparse linux distro shows just how "minimal" an OS can be, and even they bundle applications. Yet, I realistically don't thing consumers or the tech market at large would be assisted by a law mandating that all operating systems be as minimal as the linux kernel (no GNU/Linux, that's bundling!). And even if you did go that far, now we get into arguments over monolithic kernels and micro kernels.



>these are all OS utilities

sorry, no, that shouldn't be allowed either. as someone who's working on a cloud task scheduler, OS's should be forced to unbundle thread management. Linux needs to be banned in the EU until it doesn't come with a default thread manager.



Bundling is not illegal as long as the bundling is not forced. When Microsoft got into trouble by bundling Media Player with Windows, the fix was to offer Windows with or and without Media Player (“Windows N”). The bundled offer became legal by also offering the unbundled version.



If you ask me they should also be forced to sell Windows Media Player separately.

Although I may be ok with no requiring them to port it to OSes other than Windows. But you should at least be able to gaze at the bytes without buying Windows.



and the hilarious part is that just like with IE it addressed completely non-existent problem as the future showed that the users went after subscription services and browsing on mobile.



Part of me almost feels the EU owes Microsoft an apology for the amount of private time, people and money Windows N and the browser ballot stuff took up in the XP days, given how much they were forced to invest in certain efforts that so utterly failed to change anything about the status quo.

Chrome didn't need a browser ballot to defeat IE. Almost no one bought or shipped the N versions of Windows. Spotify, iTunes et al still managed to come around just fine despite that pesky default install of Windows Media Player!



Endusers should have a total control over what is getting installed on their machines - just like we used to not so long ago or how some Linux distros allows you to select additional software. Each operating system coming from the biggest corporations should offer two paths: express/recommended setup and a fully customizable one for advanced users.



The EU wants to give you the choice. You will have the choice to use everything Apple makes.

The only reason to move to the US would be because you really don't want to have a choice, but that would be weird.



"They used to sell exclusively hot-dogs, and now they sell hot-dogs and hamburgers. That's the last straw, I'm going back to the US where they only sell hot-dogs!"

You have to admit it sounds slightly ridiculous, right?



Yeah it does, not sure why are we talking about that though. It's a complete misrepresentation of the situation.

Let's take Google services as an example. I'm no fan of Google but their integrated search/Maps/PoI/hotels/directions/flight tickets experience was perfect, my workflow depends on it a lot. Now I can't use it without a US VPN, the only thing I get without it are some useless web search results and a small picture of a map that doesn't show anything interesting and doesn't do anything on click.

Not going "back" BTW, I was born in EU. And of course, it's really not just about the online services. Land costs absurd money, wages are absurdly low, energy strategy is completely idiotic and thus energy prices are absurd, business administration is unnecessarily hard, regulations are hard to understand and navigate, and so on. I don't want to live in an environment where a bunch of ideologists chosen by people out of my own state fight my life at every step. Wanna bet when they try to pass Chat Control again? Why am I required to own a Google/Apple controlled device to do basically anything, like register a car or pay taxes?



Well the logical conclusion of that is to break up the businesses. No other remedy or it's just going to happen again and again, in subtle and not so subtle ways (bundling Teams for free was so absurdly obviously anti-competitive no one has even doubted that in this thread so far..)



It's a common pattern at several of the big software companies to bundle a lot of freemium stuff with their paid core products that then ends up squeezing independent providers of similar stuff.

I love Github. Before MS bought it I was a CTO at a company where we happily paid for it. Now MS offers it for free. I don't currently pay them anything. We also use Github actions. We don't pay for that either. You get 2000 free build minutes per month. So no need. That's great for us of course. But it's horrible for independent providers of CI services, which I used in the past. How can you compete when big companies like MS just pretend build minutes and hosting the world's software projects costs 0$?

I say pretend here because of course in reality MS spends a lot of money on all that infrastructure needed to do that. But they make their money elsewhere. This is just an anti competitive move to ensure enough customers end up paying them. It's a lock in mechanism. But it's also an anti competitive move. It ensures competitors don't stand a chance. Because how do you compete with free?

Of course the flip side is that a lot of things in software become commodities where the price of something goes to zero quickly after the open source world starts providing free and open source alternatives. Zoom is a great example of a commodity with little intrinsic software value. There's very little in there that you can't replicate with free and OSS components. Most of the real cost relates to infrastructure and networking.

Which of course like Github isn't actually free. So MS is subsidizing the cost of having massive amounts of companies run all their meetings on Teams with money they squeeze out of them elsewhere via unrelated products. That's what the EU called out as anti competitive. Microsoft spends many millions/billions on ensuring people get locked into their free offerings just so they can continue to be valued at trillions because of all the revenue they get from us elsewhere. This is not charity. That's how they became this big.

IMHO Gitlab would have strong case too. They are a European company actually (Dutch originally). So this is a clear cut case of a local competitor being squeezed out of the market by MS spending large amounts of money ensuring there is no market.



And in time, GitHub will start charging for private repos again, build minutes will be 40 free per month.

Enshittification will follow once they stop getting good training data out of GitHub.



Maybe a push to eliminate proprietary operating systems and file formats from government-supported processes would be more effective? It could be legislative but it could also mean governments supporting FOSS development more.

Maybe it's wishful thinking, but this just seems to me like treating the symptoms instead of the root cause.



It is almost impossible to pitch software to the government unless it also comes with enterprise-scale customer support.

9 out of 10 times I’ve been part of the buy-side, proprietary software has won due to the support. Even more so when the end users aren’t technical people.

If the software doesn’t come with support options from the vendor, you’ll have to look into third-parties for that - which means another entirely own contract, and set of people to involve.



Sure, but with open-source software and a third-party support contract, if you get mad at the support vendor, you can get a contract with someone else without having to change your software stack.

I don't see how tying yourself to a single vendor is advantageous at all.



Unfortunately I don't think the market of third party support vendors for open source software is robust enough to have enough competitors that can provide the same quality (or at least promise of quality) as traditional vendor support from MSFT or another big company.

You can say the market might emerge if the large corporations or government agencies started shifting that way and generated demand for it, but those entities aren't known to take risks.



Well, even now we already have Red Hat (IBM), SUSE, and Oracle providing support for enterprise customers for the Linux OS. The US government is a huge customer of Red Hat.



I don't remember where I read it, but wasn't like a majority of relativly big companies operating servers customers of Red Hat?

I do know my mother is a customer with her business



The problem here is that governments are really bad at building functional and cost-effective software 99% of the time and 99% of FOSS developers are always starved of resources.



> It could be legislative but it could also mean governments supporting FOSS development more.

To be explicit, if governments want to use open source software, which seems like a pretty good idea, they of course need to be aware of the fact that lots of it is hobbyist stuff tossed out into the public square with no quality guarantees.

To use open source code, the governments will have to fork and audit the code, and provide customer service for what is now their software. It can be done and it seems like a great way to make this stuff available for the non-technical community, but it isn’t free, of course.



> the governments will have to fork and audit the code

Why would they do this? It’s not like they fork and audit the code that they’re using now. They just trust that it’s safe because they paid for it. Which probably sounds incredibly stupid to anyone who’s ever worked for big enterprise, or just followed the news really.



When you sell somebody code you have an ethical responsibility to have done your best (and maintained a reasonable level of professional competence) to ensure it is defect free. Lots of companies don’t take that very seriously, which is bad, and a great reason to switch away from them.

At least the government can bring the CEO before congress and waste his day.

With open source code the responsibility is taken by the user instead. For me, and probably a lot of people here, we all mostly just ignore that, but it’s fine, because we’re free to ignore our responsibility to ourselves. In the case of a government supplying open source code to their citizens, the responsibility defaults to the provider, that is, the government.



I think that’s more-or-less what I’m suggesting. I mean, Red Hat exists to take responsibility for the code.

I guess what I suggested might be more intense than what they do, not actually sure what their workflow is. But it seems like the level of diligence that a government ought to apply, right?



"More effective" at what?

The state using FOSS is great but that seems quite orthogonal to preventing monopoly abuse by proprietary software vendors. We can do both.

Edit: I think you may be implying that having a variety of choices available would sufficient to prevent monopolies. That's not true as long as you have multiple companies able to cooperate in doing things like bundling, etc.



I think the EU can & may be doing both.

AFIK, at least a few countries & research entities over there are using FOSS, at least in part, as well as promoting it.

Hypothetically just because a Government is using FOSS to operate does not mean a company can not still break antitrust rules.



Here’s the thing, though: Linux as a desktop is absolute trash and it doesn’t matter if you have been using it as a desktop operating system for 30 years, it’s still absolutely trash for anyone with an idea of what a desktop OS should be.

It is trash in the exact same way that GIMP is trash compared to professional tools.

The quality just isn’t there, and the quality will never be there so long as design decisions are made by anything resembling a democracy.

The open source model works for code. It does not work for design, and open source developers somehow believe they are as good of a designer as they are a developer, and that has never been true for anyone, ever.

Asking that someone be forced to switch to Linux from Windows or Mac is akin to forcing them to use GIMP instead of Photoshop, and if that sounds like a perfectly fine thing to you, you are blind to some very important things. Being blind to those things is fine so long as you’re aware of that blindness.



Most people interact with a computer only via web browser, office suite and maybe a few additional programs (zoom, teams). I think some of my family members almost wouldn't notice the difference if they were to suddenly start using Linux Mint.

Your idea of what a desktop OS should be feels subjective. I'm using Linux as a desktop operating system for 20 years, I've used Windows before, I use Windows sometimes even today (currently only in VMs dedicated to malware analysis and reverse engineering tools), and - to me - Windows is much more annoying. This feels like personal preference and not an objective statement like you did.



It isn’t trash, it just isn’t trying to provide a customer service like relationship for non-technical users. Why would any distro do that? It just seems like a headache, for no benefit.



Modern windows with unmatched UI elements of various generations, horrible DPI scaling and frankly antiquated design elements is starting to look more like Linux than Linux.

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