原文
原始链接: https://news.ycombinator.com/item?id=41566446
作者描述了与一位前同事在 IT 部门共事期间的一次变革性经历。 起初,年轻的帮工在自己的工作范围内能胜任,但缺乏主动性,严重依赖上级的指导。 几个月后,这名助手表达了沮丧和困惑,称尽管他经常与资深同事互动,但他没有接受过适当的培训。 意识到帮助者期望详细的解释而不是鼓励自主学习,作者给他分配了一项复杂的任务 - 创建 Minecraft 服务器 - 以促进独立探索和理解。 尽管最初很困难,但帮助者在网上寻找资源后成功完成了任务,展示了批判性思维能力和自主性的增长。 这次经历帮助帮助者认识到主动学习和寻求知识而不是简单的解决方案的重要性,最终导致他的表现得到显着提高。 在学术环境中,数学家经常面临在数学领域发现原创见解或将数学概念应用于实际问题的挑战。 本文介绍了涉及数学、应用数学和工程的三个场景,强调了坚持、创造力和好奇心在寻找复杂问题的独特解决方案方面的价值。 最终,本文鼓励读者积极应对挑战,寻求创造性的方法来取得切实的成功,无论是通过学术追求、创业还是其他努力。
I had a junior helpdesk employee that I was training/mentoring years back. He was 20 years old, fresh out of tech school. He was good at what he did, but he only did things he knew how to do. When he didn't know something, he'd ask me. Which is great. I'd say "Well, this sounds like DNS, it's like a phone book..." or "That's an APIPA address, it must not be getting DHCP. The computer shouts out to the network asking for an address..." and so forth. However, he kept asking the same questions.
After a few months in one of our monthly meetings he kind of broke "I don't understand what I'm doing out there, you need to train me! I need to be trained!" Completely perplexed I asked him what he was talking about. "You just answer my questions, but you're not training me!" I realized he was expecting me to learn him the answers to everything. I had to explain to him that the responsibility of learning was actually on him. "This isn't school, there's no study guide. We have documentation and Google. It's your responsibility to read it and make sense of it."
I told him that I can give him all the puzzle pieces but I can't put them together for him. To be fair, helpdesk is kind of about making things work and remembering the quick fixes and tricks for things to close out your tickets.
So I said, "Ok, I think you need a project. What do you do at home for fun?"
"Well I play a lot of video games."
"Perfect, we're setting up a Minecraft server". He laughed.
I said "No, I'm serious. We're using like 5% of this massively overblown server that was sold to us. Maybe this will help you put the pieces together."
I gave him a restricted vSphere account for his DMZ'd VM, sent him a guide and unleashed him.
"Well, I've never done this before..."
"Exactly. That's how you learn my dude."
"But..."
"RTFM"
"This VM doesn't do anything."
"Right, it needs an OS."
"We'll how do I install one?"
"Here's a guide."
"I installed the OS, how do I get into it?"
"SSH"
"No I mean the desktop."
"There isn't one."
And so he learned that a computer isn't the Windows desktop.
"I can't SSH in, it says connection refused."
"Right, that's the firewall."
"Well what do I do?"
"Google UFW"
"I can't SSH in anymore, it says connection timed out."
"Can you ping it?"
"No."
"Check the IP address in vSphere"
"It changed..."
"Why?" I asked.
"DHCP...! That's what a static IP is for!"
From then on he finally understood that learning actually takes a little effort and curiosity AND yes, it's OK to Google things. He had this idea that he had to know everything, memorize everything, and looking things up was "cheating". Not knowing something and feeling dumb is actually where learning happens rather than pure repetition.
About a year later he thanked me and said that he completely misunderstood my motivations initially and that he thought I was brushing him off and being lazy, when in reality I was giving him the opportunity to learn by not feeding him every detail. He felt like he was failing because he didn't know all the answers and said that he looked back at himself a year ago and couldn't believe what he was doing now and how far he'd come. "I had no idea what an IP address was but now I understand how the packets move through the switches, request an address..." etc.
We both ended up quitting and going our separate ways as the IT department there was an absolute shitshow. He's now a sysadmin and we chat now and then and he's mentioned that he's actually glad he learned in such a fucked up environment because you were absolutely forced to understand due to all the ridiculous hacks and workarounds that had been piled on over the years. Nothing could be taken for granted.
I learned in a similar way and I think trial by fire may be one of the best teachers. "Smooth seas never made a skilled sailor."