人工智能正在麦肯锡、贝恩和波士顿咨询之间制造裂痕。
How AI is creating a rift at McKinsey, Bain, and BCG

原始链接: https://the-ken.com/story/bcg-and-mckinsey-sell-speed-as-ai-shakes-up-consulting-so-why-arent-consultants-buying-it/

管理咨询行业正在快速整合AI,但并非没有问题。波士顿咨询公司(BCG)的一位顾问幽默地承认,尽管被告知要避免第一性原理的解决问题方法,但他仍在使用ChatGPT。AI工具越来越多地用于制作演示文稿和研究等任务,模糊了咨询顾问工作和AI输出之间的界限。 一些人担心AI会威胁到该行业,因为它缩小了公司和客户之间的知识差距,但各公司仍在积极拥抱AI。然而,负责AI实施的初级顾问报告说压力越来越大。项目完成的预期时间大大缩短,导致仓促完成、质量较低的AI生成的工作。一位前贝恩公司经理强调,高级合伙人将AI视为“魔法子弹”,设定了不切实际的期限,给初级顾问带来了过大的负担,迫使他们在不可能的时间范围内完成低质量的工作。AI减轻工作量的承诺并没有实现;相反,它加剧了压力,并贬低了创造性投入的价值。

Hacker News 上的一个帖子讨论了 AI 对麦肯锡、贝恩和波士顿咨询等管理咨询公司潜在的影响。一位用户建议咨询公司提供“高管保险”,并认为 AI 可以轻松生成他们制作的那种精美演示文稿。另一位则认为这些公司也便利了“规范化的产业间谍活动”。一些评论者讨论了 AI 自动化制作演示文稿的潜力,这项工作目前外包给了印度。 几位用户认为,AI 将通过自动化任务和降低劳动力成本,显著扰乱包括咨询、投资银行、法律和医疗在内的众多职业。一位发帖者认为,软件工程师工作的自动化是前提条件,如果大规模自动化发生,这将迫使社会认真对待这个问题。讨论中链接的文章需要付费才能查看,但评论者提供了一个存档版本的链接。一位用户指出,该文章的网站使用了印度数字系统。
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原文

“Why are you solving this problem from first principles? You should’ve used ChatGPT to help you.”

A consultant at Boston Consulting Group (BCG), one of the “Big 3s” in the sector, recounted their manager’s reaction when they turned in a preliminary report on a certain topic a few months ago. “The funniest part is that I had used ChatGPT to solve the problem. I just hadn’t told my manager,” they said, not wanting to be named as they weren’t authorised to speak with the media.

Welcome to management consulting in 2025, where much of what you see on a consultant’s deck has been outsourced to generative AI tools—including, funnily enough, the deck itself. You’d think firms would be wary of this new technology that threatens to make them obsolete. After all, AI has considerably narrowedInnoleadThe End of Consulting as We Know it: Client Power and the AI Revolution the knowledge gap between firms and clients, as one McKinsey consultant admitted. Instead, firms are enthusiastically adopting AI across the board.

Those on the “frontlines” of the industry’s AI pivot are the consultants—the junior-most employees at firms like BCG tasked with research and number crunching. And it seems like they’re not happy about it. Instead of making their life easier, AI has resulted in drastically reduced timelines and ebbing appreciation for creativity.

“A lot of senior partners and partners think of AI as a magic bullet,” said a former manager at Bain, another of the Big 3 consultancies. For instance, a senior partner who assigned his juniors to work on a client assessmentclient assessmenta systematic process of gathering and analysing information about a client's business, goals, and challenges to determine the best course of action thought they could use an AI chatbot to parse data and ready the assessment in a day, said the former manager. The same thing would have earlier taken two to three weeks.

But here’s the thing: even with AI, a day is an unrealistic deadline for an assignment like this. So, who bears the brunt of these outsized expectations? The runt of the litter: the consultants. When rushed, they end up turning in subpar, AI-generated copy that sounds nice but doesn’t mean much.

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