Dear Neato Robotics community,
Our promise has always been to deliver innovative products while protecting the trust and safety of our users.
We want to address openly and clearly changes now taking place as we phase out Neato cloud services.
Why the Change?
- Neato Robotics was a company within the Vorwerk Group that ceased operations in 2023. Prior to its closure, we had committed to providing five years of cloud services for our products, with the aim of ensuring that customers could continue to use their robots as smoothly and reliably as possible, even after Neato ended its operations.
- In line with Vorwerk’s philosophy of always acting in the best interest of customers, Vorwerk decided to continue maintaining the Neato cloud platform beyond the company’s closure in order to honour the original five-year service promise.
- Since 2023, cybersecurity standards, compliance obligations, and regulatory frameworks have advanced significantly. Under these new conditions, the existing cloud infrastructure can no longer be maintained in a reliable and future-proof way. Updating this environment would not be technically meaningful, nor would it ensure the level of quality and sustainability our customers can expect.
What This Means
- Protection first: We are now phasing out Neato cloud services.
What Has Not Changed
- Warranty remains valid: The manufacturer warranty commitments remain intact.
- Robots still work: Your Neato robot will continue to function manually. Simply press the button once to launch a full house run.
- Support available: Find all the support online at neatorobotics.com, where you can find guidance and practical assistance.
This decision affects only Neato Robotics. Other Vorwerk products and services remain fully unaffected.
We understand this change impacts how you use your Neato robot, and we do not take this lightly.
This decision was not made out of convenience or incapacity.
It reflects our duty to protect your privacy, your data, and your safety in a world where the technological and regulatory environment has fundamentally shifted.
Thank you for your understanding and for being part of the Neato community.